Chatwoot - Open Source Customer Engagement Platform

Chatwoot is a comprehensive customer communication and support platform that enables businesses to manage conversations across multiple channels in one unified dashboard.

Key Communication Channels

• Website Live Chat: Engage visitors in real-time with customizable chat widgets and SDK integration for user identification
• Social Media Integration:
  • Facebook Messenger integration for page messages
  • Instagram DM management
  • Twitter DM and mention monitoring
  • WhatsApp Business API integration
  • LINE messaging platform support
• Traditional Channels:
  • Email inbox management
  • SMS support via Twilio integration
  • Telegram bot integration
• Custom Solutions:
  • API Channel for building custom integrations
  • Webhook support for extended functionality

Core Features

Customer Relationship Management

• Centralized contact database
• Contact notes for interaction tracking
• Custom attributes for enhanced customer profiling
• Multi-brand inbox management

Team Collaboration

• Internal team @mentions
• Private notes system
• Canned responses library
• Smart auto-assignment
• Conversation labeling
• Slack integration

Advanced Capabilities

• Cross-channel conversation continuity
• Multi-language support (10+ languages)
• RESTful API access
• Custom webhook integration
• Extensive customization options

Resources

• Documentation: Complete guides available at chatwoot.com/help-center
• API Reference: Detailed API documentation for developers
• Community: Active developer and user community

Licensing

Chatwoot is available under the MIT License, making it free for commercial and personal use, modification, and distribution.